Job Responsibilities
- Analyse clients’ business processes and systems to identify opportunities for improvement
- Gather, analyse, and document client challenges, pain points, and requirements in detail
- Develop and recommend operational improvements and process optimisation solutions
- Collaborate with cross-functional teams to implement agreed changes
- Prepare user guides, conduct training, and support client testing activities
- Ensure deliverables are completed on time and within budget
- Communicate project progress and updates to stakeholders
- Update, organise, and maintain project documentation
